Last updated: 17 July 2026
App Techies (Pty) Ltd (“we,” “us”) sells genuine Bitdefender software licenses as an authorized reseller. Because these are digital products delivered electronically, this policy differs from a standard physical goods return policy, and is designed to align with Bitdefender’s own licensing terms.
1. Before activation
If you have not activated, registered, or redeemed your license key on any device, you may request a full refund within 7 days of purchase. Contact us at [support email] with your order number.
2. After activation
Once a license key has been activated, registered, or used on any device, it is not eligible for a refund, except where covered under Section 3 (Faulty or Defective Licenses) below. This mirrors standard practice across Bitdefender and its authorized resellers, since an activated license cannot be revoked, resold, or recovered by us once in use.
3. Faulty, invalid, or duplicate licenses
If a license key you purchased is invalid, doesn’t activate due to an error on our part, or was issued as a duplicate, contact us within 14 days with your order number. We will verify the issue and, where confirmed, provide a replacement key or refund at no cost to you. We may request screenshots or error messages to verify the fault before approving a replacement or refund.
4. Wrong product or license tier purchased
If you purchased the wrong product or tier by mistake and the license has not been activated, contact us within 7 days for an exchange or refund, subject to Section 1.
5. Refunds are subject to verification
All refund requests are reviewed individually. We reserve the right to decline a refund where there is evidence of misuse, fraud, license sharing, or where the request falls outside the timeframes above. This protects both our customers and our ability to continue offering genuine, correctly licensed software at fair prices.
6. Subscription renewals
If your license auto-renews, renewal terms and any renewal refund eligibility are governed by Bitdefender’s own subscription terms at the time of renewal, not solely by App Techies’ policy. We recommend reviewing your renewal date and Bitdefender’s current terms directly at bitdefender.com.
7. Non-refundable costs
Payment processing fees charged by our payment gateway (PayFast) may not be refundable even where a refund is approved, and any such fee will be deducted from the refunded amount where applicable.
8. How to request a refund
Email [support email] with your order number and the reason for your request. We aim to respond within [X] business days.
9. Your rights under South African law
This policy operates alongside, and does not limit, your rights under the Consumer Protection Act, 2005, and the Electronic Communications and Transactions Act, 2002.
To complete your return, we require a receipt or proof of purchase.
Need help?
Contact us at support@apptechies.co.za for questions related to refunds and returns.